APA
Gosney J. W. &. B. T. P., . (2001). Customer Rleationship Mgt. Essentials. New Delhi: PHI.
Chicago
Gosney John W & Bochm Thomas P, . 2001. Customer Rleationship Mgt. Essentials. New Delhi: PHI.
Harvard
Gosney J. W. &. B. T. P., . (2001). Customer Rleationship Mgt. Essentials. New Delhi: PHI.
MLA
Gosney John W & Bochm Thomas P, . Customer Rleationship Mgt. Essentials. New Delhi: PHI. 2001.