APA
Hill N. a. A. J., . (2003). Measuring Customer Satisfaction and loyalty. : Infinity Book.
Chicago
Hill Nigel and Alexander Jim, . 2003. Measuring Customer Satisfaction and loyalty. : Infinity Book.
Harvard
Hill N. a. A. J., . (2003). Measuring Customer Satisfaction and loyalty. : Infinity Book.
MLA
Hill Nigel and Alexander Jim, . Measuring Customer Satisfaction and loyalty. : Infinity Book. 2003.