APA
Burnett. Ken, . (2001). The hand book of key customer relationship Management. Delhi: Pearson Education.
Chicago
Burnett. Ken, . 2001. The hand book of key customer relationship Management. Delhi: Pearson Education.
Harvard
Burnett. Ken, . (2001). The hand book of key customer relationship Management. Delhi: Pearson Education.
MLA
Burnett. Ken, . The hand book of key customer relationship Management. Delhi: Pearson Education. 2001.