APA
Hiu N. a. A. J., . (2003). Measuring Customer Satistaction and loyalty. : Infinity Book.
Chicago
Hiu Nigel and Alexander Jim, . 2003. Measuring Customer Satistaction and loyalty. : Infinity Book.
Harvard
Hiu N. a. A. J., . (2003). Measuring Customer Satistaction and loyalty. : Infinity Book.
MLA
Hiu Nigel and Alexander Jim, . Measuring Customer Satistaction and loyalty. : Infinity Book. 2003.