00330nam a22001457a 450000500170000000800410001702000180005804100080007608200090008410000210009324500210011426000270013530000070016265000150016920160623152305.0160623b        xxu||||| |||| 00| 0 eng d  a81-7371-331-6  aeng  b9605  aForsyth, Patrick  aTelephone Skills  bUniversity Pressc2000  a75  aManagement