000 00417nam a22001697a 4500
005 20160527105443.0
008 160527b xxu||||| |||| 00| 0 eng d
020 _a81-203-0914-6
041 _aeng
082 _b5404
100 _aPayne, Adrian
_91353
245 _aThe Essence of Services Marketing
260 _aNew Delhi
_bAcademic Faundation
_c2002
300 _a245
650 _aManagement
_9241
942 _cBK
999 _c1924
_d1923