000 00402nam a22001697a 4500
005 20160530111958.0
008 160530b xxu||||| |||| 00| 0 eng d
020 _a81-203-0914-6
041 _aeng
082 _b6023
100 _aPayne, Adrian
_91353
245 _aThe Essence of Services Marketing
260 _aNew Delhi
_bPHI,
_c2003
300 _a245
650 _aManagement
_9241
942 _cBK
999 _c2123
_d2122