000 00430nam a22001697a 4500
005 20160530143612.0
008 160530b xxu||||| |||| 00| 0 eng d
020 _a81-203-1809-9
041 _aeng
082 _b6108
100 _aGosney, John W & Bochm, Thomas P
_91481
245 _aCustomer Relationship Mangement Essentials
260 _aNew Delhi
_bPHI,
_c2001
300 _a223
650 _aManagement
_9241
942 _cBK
999 _c2180
_d2179