| 000 | 00420nam a22001697a 4500 | ||
|---|---|---|---|
| 005 | 20160616101230.0 | ||
| 008 | 160616b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a81-7929-05-4 | ||
| 041 | _aeng | ||
| 082 | _b7902 | ||
| 100 |
_aHill Nigel & Alescand Jim _91929 |
||
| 245 | _aMeasuring Customer Satisfaction and loyalty | ||
| 260 |
_bInfinity Book _c2003 |
||
| 300 | _a301 | ||
| 650 |
_aManagement _9241 |
||
| 942 | _cBK | ||
| 999 |
_c2872 _d2871 |
||