000 00410nam a22001697a 4500
005 20160620152305.0
008 160620b xxu||||| |||| 00| 0 eng d
020 _a978-81-7722-371-2
041 _aeng
082 _b8581
100 _aMishra,Anil and Gupta, Ruchi
_92338
245 _aCustomer Service in Retailing
260 _bBizmantra
_c2009
300 _a320
650 _aManagement
_9241
942 _cBK
999 _c3304
_d3303