| 000 | 00425nam a22001697a 4500 | ||
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| 005 | 20160622111509.0 | ||
| 008 | 160622b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a81-7929-051-4 | ||
| 041 | _aeng | ||
| 082 | _b9146 | ||
| 100 |
_aHiu, Nigel and Alexander, Jim _92467 |
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| 245 | _aMeasuring Customer Satistaction and loyalty | ||
| 260 |
_bInfinity Book _c2003 |
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| 300 | _a242 | ||
| 650 |
_aManagement _9241 |
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| 942 | _cBK | ||
| 999 |
_c3504 _d3503 |
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