000 00445nam a22001697a 4500
005 20160503095804.0
008 160503b xxu||||| |||| 00| 0 eng d
020 _a81-203-2241-X
041 _aeng
082 _b1133
100 _aRusf T. Roland Khanna P.K.
_9374
245 _aO-service New divections in theory and Practice
260 _aNew Delhi
_bPrentice hall of India,
_c2002
300 _a335
650 _aManagement
_9241
942 _cBK
999 _c441
_d441